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The staff really made this trip fun! Felt like family, namely my new "cousins" Sam from the hype team and Sephra from the front desk! There was one other young lady who was great and taught us dance but I can't remember her name. Aside from that, we did enjoy ourselves! The place is clean. So they are definitely great in customer service
Chevon
June 2025
Everyone we made contact with at the Resort was friendly and welcoming, beginning with Paige at the Front Desk - Hideaway, make the registration process easy, simple and effortless. The staff working poolside and the bars attended to your needs perfectly and always a smile and a hello for you. Room was comfortable and well appointed with all that we needed. Entertainment was stellar each night, especially enjoyed the performances by The Fundamentals.
Derrick
March 2025
The staff are amazing, front desk made sure everything went perfectly the most amazing thing is when u download the app and u can Order food late night I’m talking 1am I was ordering and they bring it up to ur room for you ..( finger foods) I would highly recommend the adult only. Bartender were my favorite well I believe it’s everybody favorite .. I was a little nervous when I started reading the reviews and people said the food wasn’t good and entertainment is not good but let me tell you the food was amazing everything I ate at the hotel hit the right spot and the entertainment was the best
Faraji
September 2024
We liked how convenient it was for us to book a hotel short notice when we were not happy with our previous reservation. The beach was nice and not congested. The Hideaway pools were not crowded and easily accessible. Most of the staff were very nice and pleasant.
Romain
August 2023
The property and resort is lovely. The staff are super friendly and helpful and the resort has everything you expect to find.
Nana
January 2024
Fabulous resort amenities. Views and private beach are spectacular. Pools are spectacular.
James
April 2025
Staff was amazing and invested in making our trip memorable. The food was delicious and the pools were clean.
Raven
February 2024
Loved the entertainment and also the variety of restaurants/food and pool options
Ann
June 2025
We really loved the staff and especially the ones at the bar. We loved the different pool locations too. We also really enjoyed the music and different activities that we could enjoy at night. We actually loved housekeeping services and the room service was fabulous. Food was okay and typical hotel food. Over all is was very romantic and so perfect for couples. We did the romantic dinner on the beach and it was a nice experience for us and the food the chef cooked was AMAZING.
Shekera
March 2023
The quality of everything from the staff to the facilities is outstanding. Check-in was smooth and the staff were able to help us with additional requests like an itemised bill for expenses. Things that can’t always be taken for granted at an all inclusive hotel really are all inclusive here. As many towels as you want, as often as you want them. No need to fuss with bills at the bar. Mini bar in the room is completely complimentary and you can ask for things to be included, water, fizzy drinks and also beer. The beds are SO comfortable and the room was really thoughtfully decorated, enough “stuff” to feel comfortable but not too cluttered. Can’t compliment the staff enough, polite, attentive and helpful all round. We stayed late oct-early Nov: the weather was changeable but rain moved though quickly and the hot days were frequent and the sun powerful.
Jennifer
November 2022
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